Scales

Data Privacy Trust

A comprehensive academic analysis of the Data Privacy Trust (DPT) scale, developed by Martin, Borah,...

September 12, 2026 • Dr. Mohammed Looti
Scales

Service Provider Loyalty Intentions (SPLI)

The Service Provider Loyalty Intentions (SPLI) scale is a 3-item psychometric instrument developed by Umashankar,...

September 12, 2026 • Dr. Mohammed Looti
Scales

Relational Norm Violation Scale (RNVS)

The Relational Norm Violation Scale (RNVS) is a 4-item psychometric instrument developed by Harmeling et...

September 12, 2026 • Dr. Mohammed Looti
Scales

Relational Sensemaking Scale (RSNS)

Comprehensive academic overview of the Relational Sensemaking Scale (RSNS) developed by Harmeling et al. (2015),...

September 12, 2026 • Dr. Mohammed Looti
Scales

Appreciation Felt Scale

Comprehensive psychometric review of the Appreciation Felt Scale (AFS) by Liu, Lamberton, and Haws (2015),...

September 11, 2026 • Dr. Mohammed Looti
Scales

Customer Gratitude Scale (CGS-Rel)

The Customer Gratitude Scale (CGS-Rel), established by Palmatier et al. (2009), is a psychometric instrument...

September 7, 2026 • Dr. Mohammed Looti
Scales

Relationship Quality Scale (RQS)

A comprehensive academic psychometric review of the Relationship Quality Scale (RQS), measuring Trust, Commitment, and...

September 6, 2026 • Dr. Mohammed Looti
Scales

Brand Love Scale (BLS)

The Brand Love Scale (BLS), established by Carroll and Ahuvia (2006), measures passionate emotional attachment...

September 5, 2026 • Dr. Mohammed Looti