Scales
Quality of the Dealer (Intrinsic) (QOTD)
The Quality of the Dealer (Intrinsic) (QOTD) scale is a validated 7-item psychometric instrument developed...
# Customer Satisfaction
71 results
Scales
Commonality of Employee Response (COER)
The Commonality of Employee Response (COER) scale is a 4-item psychometric instrument developed by Hess,...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Betrayal (BET)
A comprehensive academic guide to the Betrayal (BET) scale by Bardhi, Price, and Arnould (2005),...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Attitude Toward the Service Provider (Social Failure) (ATTS)
Comprehensive academic psychometric review of the Attitude Toward the Service Provider (Social Failure) (ATTS) scale...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Employee Helpfulness and Responsiveness Quality (EHRQ)
A detailed psychometric examination of the Employee Helpfulness and Responsiveness Quality (EHRQ) scale developed by...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Global Service Quality Perception (GSQP)
Comprehensive academic overview of the Global Service Quality Perception (GSQP) scale by Taylor & Baker...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Service Failure Severity Perception (SFSP)
A comprehensive psychometric guide to the Service Failure Severity Perception (SFSP) scale developed by Hess,...
September 16, 2026
•
Dr. Mohammed Looti
Scales
General Service Provider Satisfaction (GSPS)
Comprehensive academic overview of the General Service Provider Satisfaction (GSPS) scale developed by Burnham, Frels,...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Consumer Sentiment Toward Retailers (CSR)
A comprehensive psychometric review of the Consumer Sentiment Toward Retailers (CSR) scale, developed by John...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Overall Service Purchase Satisfaction (OSPS)
A psychometric review of the Overall Service Purchase Satisfaction (OSPS) scale developed by Maxham and...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Problem Resolution Satisfaction (PRS)
A comprehensive academic guide to the Problem Resolution Satisfaction (PRS) scale developed by Maxham and...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Performance Outcome Satisfaction (POS)
Explore the Performance Outcome Satisfaction (POS) scale developed by Michael Tsiros and Vikas Mittal. Learn...
September 16, 2026
•
Dr. Mohammed Looti