Scales
Timeliness — Logistics (TML)
Comprehensive academic psychometric review of the Timeliness — Logistics (TML) subscale from Mentzer, Flint, and...
# Customer Satisfaction
71 results
Scales
Ordering Procedures (ORP)
The Ordering Procedures (ORP) scale is a 2-item psychometric instrument developed by Mentzer, Flint, and...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Quality of Outcome Guidelines for Complaint Handling (QOGCH)
The Quality of Outcome Guidelines for Complaint Handling (QOGCH) is an empirical psychometric scale developed...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Quality of Behavioral Guidelines for Complaint Handling
The Quality of Behavioral Guidelines for Complaint Handling (QBGCH) scale measures the clarity, simplicity, and...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Company Performance in the Market Scale (Retail) (CPM-R)
A psychometric review of the Company Performance in the Market Scale (Retail) (CPM-R), a 7-item...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Tie Strength (TS)
The Tie Strength (TS) scale, operationalized in consumer psychology and services marketing by Vikas Mittal,...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Service Quality Beliefs (Store-Related) (SQB)
A comprehensive academic analysis of the Service Quality Beliefs (Store-Related) (SQB) scale developed by Chezy...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Service Quality (Physical Aspects of Facility) (SQ)
A comprehensive psychometric analysis of the Service Quality (Physical Aspects of Facility) scale developed by...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Service Quality (Maintenance) (SQ)
The Service Quality (Maintenance) (SQ) scale, developed by Mittal, Kumar, and Tsiros (1999), is a...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Satisfaction with Company (SWC)
The Satisfaction with Company (SWC) scale, developed by Rosa Chun and Gary Davies (2006), is...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Reliability (REL)
A comprehensive psychometric analysis of Pratibha A. Dabholkar's (1996) Reliability (REL) scale, a three-item instrument...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Quality of the Restaurant (QOTR)
The Quality of the Restaurant (QOTR) scale is a psychometrically validated three-item semantic differential instrument...
September 17, 2026
•
Dr. Mohammed Looti