Scales
Antecedents and Outcomes of Purchase Justification in a Hedonic Online Context–Model Questionnaire
A psychometric review and complete instrument guide for the Antecedents and Outcomes of Purchase Justification...
# Customer Satisfaction
71 results
Scales
Cross-Channel Integration and Consumer Retention–Model Inventory
A psychometric review and complete inventory of the Cross-Channel Integration and Consumer Retention Model (Mishra...
September 27, 2026
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Dr. Mohammed Looti
Scales
Environmental Stimuli, Satisfaction, and Behavioral Intentions in the Alternative Golf Context–Model Questionnaire
A psychometric review of the Environmental Stimuli, Satisfaction, and Behavioral Intentions Model Questionnaire in alternative...
September 27, 2026
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Dr. Mohammed Looti
Scales
Breach of Promise
The Breach of Promise scale is a robust psychometric instrument measuring consumer and client perceptions...
September 24, 2026
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Dr. Mohammed Looti
Scales
Service Quality of the Employees
A psychometric review of the Service Quality of the Employees scale (Herhausen et al., 2020),...
September 24, 2026
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Dr. Mohammed Looti
Scales
Satisfaction with the Salesperson
A comprehensive psychometric guide to the Satisfaction with the Salesperson scale developed by Ryari, Alavi,...
September 23, 2026
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Dr. Mohammed Looti
Scales
Satisfaction with the Problem’s Resolution
A psychometric review of the Satisfaction with the Problem's Resolution scale (Crolic et al., 2022),...
September 23, 2026
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Dr. Mohammed Looti
Scales
Satisfaction (Post-recovery)
The Satisfaction (Post-recovery) scale is a 3-item psychometric tool developed by You et al. (2020)...
September 23, 2026
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Dr. Mohammed Looti
Scales
Salesperson’s Attention to the Customer
A comprehensive academic guide to the Salesperson’s Attention to the Customer scale, reviewing its psychometric...
September 23, 2026
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Dr. Mohammed Looti
Scales
Meaningfulness of the Product Experience
A psychometric review of the Meaningfulness of the Product Experience scale developed by Kim et...
September 23, 2026
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Dr. Mohammed Looti
Scales
Attitude Toward the Company (Overall Evaluation) (ATCOE)
A comprehensive psychometric overview of the Attitude Toward the Company (Overall Evaluation) (ATCOE) scale, an...
September 23, 2026
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Dr. Mohammed Looti
Scales
Anger at the Service Provider (ANSP)
A comprehensive academic analysis of the Anger at the Service Provider (ANSP) scale developed by...
September 18, 2026
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Dr. Mohammed Looti