Scales
HOLSERV Scale
The HOLSERV Scale is a hospitality-specific service quality instrument developed by Mei, Dean, and White...
# service quality
46 results
Scales
SERVPERF
A comprehensive psychometric review of the SERVPERF scale developed by Cronin and Taylor (1992), detailing...
September 6, 2026
•
Dr. Mohammed Looti
Scales
DINESERV Scale (DINESERV)
The DINESERV Scale is a 29-item multidimensional psychometric instrument developed by Stevens, Knutson, and Patton...
September 6, 2026
•
Dr. Mohammed Looti
Scales
LODGSERV Scale
The LODGSERV scale is an industry-specific psychometric instrument designed to evaluate perceived service quality and...
September 6, 2026
•
Dr. Mohammed Looti
Scales
Retail Service Quality Scale (RSQS)
The Retail Service Quality Scale (RSQS), developed by Pratibha A. Dabholkar, Dayle I. Thorpe, and...
September 6, 2026
•
Dr. Mohammed Looti
Scales
Customer Effort Score (CES-Dixon)
A comprehensive academic analysis of the Customer Effort Score (CES-Dixon), examining its psychometric validity, theoretical...
September 5, 2026
•
Dr. Mohammed Looti
Scales
Customer Loyalty Scale (CLS-Zeithaml)
The Customer Loyalty Scale (CLS-Zeithaml), developed by Zeithaml, Berry, and Parasuraman (1996), is the gold...
September 5, 2026
•
Dr. Mohammed Looti
Scales
Word of Mouth Intentions Scale (WOM)
A comprehensive psychometric analysis of the Word of Mouth Intentions Scale (WOM) developed by Zeithaml,...
September 5, 2026
•
Dr. Mohammed Looti
Scales
Customer Satisfaction Scale (CSAT)
A comprehensive academic analysis of the 6-item Customer Satisfaction Scale (CSAT), covering its theoretical foundation...
September 5, 2026
•
Dr. Mohammed Looti
Scales
SERVQUAL
A comprehensive academic guide to the SERVQUAL scale by Parasuraman, Zeithaml, and Berry (1988), examining...
September 5, 2026
•
Dr. Mohammed Looti