Scales
Personal Customer Orientation Scale (PeKS)
Comprehensive academic profile of the Personal Customer Orientation Scale (PeKS), an 8-item psychometric instrument developed...
# service quality
46 results
Scales
Consumer Experience of Mobile Wallet Platforms–Model Inventory
The Consumer Experience of Mobile Wallet Platforms--Model Inventory (CEMWP-M) is an empirical psychometric instrument designed...
September 27, 2026
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Dr. Mohammed Looti
Scales
Environmental Stimuli, Satisfaction, and Behavioral Intentions in the Alternative Golf Context–Model Questionnaire
A psychometric review of the Environmental Stimuli, Satisfaction, and Behavioral Intentions Model Questionnaire in alternative...
September 27, 2026
•
Dr. Mohammed Looti
Scales
Service quality
A psychometric review of the Service Quality Scale for Athletic Coaching (SERVQUAL-Coaching), a 14-item instrument...
September 25, 2026
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Dr. Mohammed Looti
Scales
Service Quality (Expected Outcome)
A comprehensive psychometric guide to the Service Quality (Expected Outcome) scale developed by Leung, Kim,...
September 24, 2026
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Dr. Mohammed Looti
Scales
Loyalty to the Service Provider
A comprehensive psychometric guide to the Loyalty to the Service Provider scale, developed by Herhausen...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Shift Climate Scale
The Shift Climate Scale (SHIFTCLIM) is a psychometric instrument designed to capture frontline employees' real-time...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Personnel Contact Quality (PCQ)
Explore the Personnel Contact Quality (PCQ) scale developed by Mentzer, Flint, and Hult (2001). Review...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Hierarchical Service Quality Scale
The Hierarchical Service Quality Scale (HSQS), developed by Brady and Cronin (2001), is a landmark...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Service Quality (Physical Aspects of Facility) (SQ)
A comprehensive psychometric analysis of the Service Quality (Physical Aspects of Facility) scale developed by...
September 17, 2026
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Dr. Mohammed Looti
Scales
Service Quality (Maintenance) (SQ)
The Service Quality (Maintenance) (SQ) scale, developed by Mittal, Kumar, and Tsiros (1999), is a...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Satisfaction with Company (Anticipated) (SWC)
A comprehensive academic guide to the Satisfaction with Company (Anticipated) (SWC) scale developed by Gotlieb,...
September 17, 2026
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Dr. Mohammed Looti