Scales

Service Employee Task Competence (SETC)

The Service Employee Task Competence (SETC) scale is a psychometric tool designed to evaluate customer...

September 16, 2026 • Dr. Mohammed Looti
Scales

Resort Satisfaction

A psychometric review and complete scale items of the Resort Satisfaction (RS) measurement tool adapted...

September 12, 2026 • Dr. Mohammed Looti
Scales

Salesperson Relational Benefits (SRB)

A comprehensive psychometric guide to the Salesperson Relational Benefits (SRB) scale, detailing its theoretical foundations...

September 12, 2026 • Dr. Mohammed Looti
Scales

E-Retailer Order Fulfillment Quality (EROFQ)

A comprehensive academic analysis of the E-Retailer Order Fulfillment Quality (EROFQ) scale, covering psychometric properties,...

September 12, 2026 • Dr. Mohammed Looti
Scales

Global Service Quality Scale

A comprehensive psychometric review and academic analysis of the Global Service Quality Scale (GSQS) developed...

September 12, 2026 • Dr. Mohammed Looti
Scales

Customer-Oriented Retailer Attitude Scale

A psychometric review of the Customer-Oriented Retailer Attitude Scale (CORAS) developed by Roggeveen, Goodstein, and...

September 12, 2026 • Dr. Mohammed Looti
Scales

eTail Quality Scale (eTailQ)

The eTail Quality Scale (eTailQ) is a validated 14-item psychometric instrument developed by Wolfinbarger and...

September 11, 2026 • Dr. Mohammed Looti
Scales

Customer Experience Quality Scale (EXQ)

An exhaustive psychometric profile and academic review of the Customer Experience Quality Scale (EXQ) developed...

September 6, 2026 • Dr. Mohammed Looti