Scales
Compassion Work Characteristics Measure
The Compassion Work Characteristics Measure (CWCM) is a 22-item psychometric instrument assessing emotional labor job...
# Emotional Labor
8 results
Scales
Emotional Contagion Susceptibility (ECS)
A comprehensive academic guide to the 8-item Emotional Contagion Susceptibility (ECS) scale by Du, Fan,...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Customer Aggression Scale
The Customer Aggression Scale (CAS), developed by Gary Mortimer, Sitong Wang, and Maria Luiza Osorio...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Individuality of the Employee (IOTE)
A comprehensive psychometric guide to the Individuality of the Employee (IOTE) scale developed by Daniel...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Customer Rage (Verbal Expressions) (CR)
A comprehensive psychometric review of the Customer Rage (Verbal Expressions) (CR) scale, a five-item measure...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Service Employee Social Competence (SESC)
The Service Employee Social Competence (SESC) scale measures the interpersonal performance, emotional connection, extra-role effort,...
September 16, 2026
•
Dr. Mohammed Looti
Theories
Emotional Labor Model (Surface vs. Deep Acting) – Arlie Russell Hochschild
A comprehensive academic analysis of Arlie Russell Hochschild's emotional labor model, contrasting surface acting with...
September 12, 2026
•
Dr. Mohammed Looti
Scales
Retail Employee Unfriendliness (REU)
A comprehensive academic psychometric profile of the Retail Employee Unfriendliness (REU) scale developed by Albrecht...
September 12, 2026
•
Dr. Mohammed Looti