Scales

School Quality Satisfaction Survey

The School Quality Satisfaction Survey (SQSS), created by Dr. Kenneth Suba in 1997, is a...

September 28, 2026 • Dr. Mohammed Looti
Scales

Service quality

A psychometric review of the Service Quality Scale for Athletic Coaching (SERVQUAL-Coaching), a 14-item instrument...

September 25, 2026 • Dr. Mohammed Looti
Scales

Service Quality of the Employees

A psychometric review of the Service Quality of the Employees scale (Herhausen et al., 2020),...

September 24, 2026 • Dr. Mohammed Looti
Scales

Hierarchical Service Quality Scale

The Hierarchical Service Quality Scale (HSQS), developed by Brady and Cronin (2001), is a landmark...

September 18, 2026 • Dr. Mohammed Looti
Scales

Reliability (REL)

A comprehensive psychometric analysis of Pratibha A. Dabholkar's (1996) Reliability (REL) scale, a three-item instrument...

September 17, 2026 • Dr. Mohammed Looti
Scales

E-S-QUAL

A comprehensive academic guide to the E-S-QUAL (Electronic Service Quality Scale), developed by Parasuraman, Zeithaml,...

September 7, 2026 • Dr. Mohammed Looti
Scales

HOLSERV Scale

The HOLSERV Scale is a hospitality-specific service quality instrument developed by Mei, Dean, and White...

September 6, 2026 • Dr. Mohammed Looti
Scales

SERVPERF

A comprehensive psychometric review of the SERVPERF scale developed by Cronin and Taylor (1992), detailing...

September 6, 2026 • Dr. Mohammed Looti
Scales

DINESERV Scale (DINESERV)

The DINESERV Scale is a 29-item multidimensional psychometric instrument developed by Stevens, Knutson, and Patton...

September 6, 2026 • Dr. Mohammed Looti
Scales

LODGSERV Scale

The LODGSERV scale is an industry-specific psychometric instrument designed to evaluate perceived service quality and...

September 6, 2026 • Dr. Mohammed Looti
Scales

Customer Loyalty Scale (CLS-Zeithaml)

The Customer Loyalty Scale (CLS-Zeithaml), developed by Zeithaml, Berry, and Parasuraman (1996), is the gold...

September 5, 2026 • Dr. Mohammed Looti