Scales
Satisfaction with the Problem’s Resolution
A psychometric review of the Satisfaction with the Problem's Resolution scale (Crolic et al., 2022),...
# Service Recovery
43 results
Scales
Satisfaction (Post-recovery)
The Satisfaction (Post-recovery) scale is a 3-item psychometric tool developed by You et al. (2020)...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Exchange Inequity (Positive) (EXIP)
A comprehensive academic analysis of the Exchange Inequity (Positive) (EXIP) scale developed by Brady et...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Efficacy of the Customer Service (EFCS)
Comprehensive academic overview of the Efficacy of the Customer Service (EFCS) scale developed by Crolic...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Complaint Likelihood (General) (COML)
A comprehensive psychometric guide to the Complaint Likelihood (General) (COML) scale developed by Kelli Bodey...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Attitude Toward Punishing the Company (ATPUC)
The Attitude Toward Punishing the Company (ATPUC) scale is a 4-item psychometric instrument developed by...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Desire to Vent About the Company (DVCO)
A comprehensive academic guide to the Desire to Vent About the Company (DVCO) scale, developed...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Delay Severity (DLSV)
A comprehensive academic guide to the Delay Severity (DLSV) scale, a 3-item semantic differential measure...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Order Discrepancy Handling (ODH)
A comprehensive academic psychometric review of the Order Discrepancy Handling (ODH) scale, developed by Mentzer,...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Supportiveness of Internal Environment for Complaint Handling (SIECH)
A comprehensive psychometric guide to the Supportiveness of Internal Environment for Complaint Handling (SIECH) scale...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Quality of Outcome Guidelines for Complaint Handling (QOGCH)
The Quality of Outcome Guidelines for Complaint Handling (QOGCH) is an empirical psychometric scale developed...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Quality of Behavioral Guidelines for Complaint Handling
The Quality of Behavioral Guidelines for Complaint Handling (QBGCH) scale measures the clarity, simplicity, and...
September 18, 2026
•
Dr. Mohammed Looti