Scales
Reliability (REL)
A comprehensive psychometric analysis of Pratibha A. Dabholkar's (1996) Reliability (REL) scale, a three-item instrument...
# service quality
46 results
Scales
Quality of the Restaurant (QOTR)
The Quality of the Restaurant (QOTR) scale is a psychometrically validated three-item semantic differential instrument...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Quality of the Dealer (Intrinsic) (QOTD)
The Quality of the Dealer (Intrinsic) (QOTD) scale is a validated 7-item psychometric instrument developed...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Hotel Chain Beliefs (HCB)
The Hotel Chain Beliefs (HCB) scale is a 7-item psychometric measurement tool developed by Gabriel...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Behavioral Control (BC)
A comprehensive psychometric guide to the Behavioral Control (BC) scale developed by Pratibha A. Dabholkar...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Switching Cost (Relationship Setup Effort) (SCRS)
A comprehensive psychometric guide to the Switching Cost (Relationship Setup Effort) (SCRS) scale developed by...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Preferential Treatment Expectation from Provider (PTEP)
The Preferential Treatment Expectation from Provider (PTEP) scale is a 4-item psychometric tool measuring consumer...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Employee Helpfulness and Responsiveness Quality (EHRQ)
A detailed psychometric examination of the Employee Helpfulness and Responsiveness Quality (EHRQ) scale developed by...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Financial Adviser Technical Service Quality (FATSQ)
The Financial Adviser Technical Service Quality (FATSQ) scale is a psychometrically validated 4-item instrument measuring...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Global Service Quality Perception (GSQP)
Comprehensive academic overview of the Global Service Quality Perception (GSQP) scale by Taylor & Baker...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Weight Loss Program Satisfaction (WLPS)
A comprehensive academic analysis of the Weight Loss Program Satisfaction (WLPS) scale developed by Dellande,...
September 16, 2026
•
Dr. Mohammed Looti
Scales
General Service Provider Satisfaction (GSPS)
Comprehensive academic overview of the General Service Provider Satisfaction (GSPS) scale developed by Burnham, Frels,...
September 16, 2026
•
Dr. Mohammed Looti