Scales
Service Complaint Behaviour (SCBEH)
A comprehensive academic review of the Service Complaint Behaviour (SCBEH) scale developed by Bougie, Pieters,...
# Service Failure
32 results
Scales
Observer Blame Attribution (OBA)
A comprehensive psychometric guide to the Observer Blame Attribution (OBA) scale developed by Wan and...
September 12, 2026
•
Dr. Mohammed Looti
Scales
Internal Service Failure Attribution Scale (INTFAILATT)
A psychometric review of the Internal Service Failure Attribution Scale (INTFAILATT), examining its theoretical foundation...
September 12, 2026
•
Dr. Mohammed Looti
Scales
Patronage Reduction Intention Scale
Comprehensive psychometric review and complete scale items for the Patronage Reduction Intention Scale (PATRONR), validated...
September 12, 2026
•
Dr. Mohammed Looti
Scales
Perceived Experience Disconfirmation Scale (EXPDISC)
A comprehensive academic psychometric evaluation of the Perceived Experience Disconfirmation Scale (EXPDISC) developed by Allen,...
September 12, 2026
•
Dr. Mohammed Looti
Scales
Perceived Betrayal Scale (PBS)
Comprehensive academic guide to the Perceived Betrayal Scale (PBS) developed by Grégoire and Fisher (2008)....
September 12, 2026
•
Dr. Mohammed Looti
Scales
Consumer Coping Scale
The Consumer Coping Scale (CCS-Duhachek) is a validated 25-item psychometric instrument measuring consumer cognitive and...
September 11, 2026
•
Dr. Mohammed Looti
Scales
Service Recovery Satisfaction Scale (SRSS)
A comprehensive psychometric review of the Service Recovery Satisfaction Scale (SRSS) developed by Smith, Bolton,...
September 5, 2026
•
Dr. Mohammed Looti