Scales
Breach of Promise
The Breach of Promise scale is a robust psychometric instrument measuring consumer and client perceptions...
# Service Failure
32 results
Scales
Satisfaction (Post-recovery)
The Satisfaction (Post-recovery) scale is a 3-item psychometric tool developed by You et al. (2020)...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Delay Severity (DLSV)
A comprehensive academic guide to the Delay Severity (DLSV) scale, a 3-item semantic differential measure...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Anger at the Service Provider (ANSP)
A comprehensive academic analysis of the Anger at the Service Provider (ANSP) scale developed by...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Retaliatory Behavior (Revenge) (RB)
An in-depth academic review of the Retaliatory Behavior (Revenge) (RB) Scale developed by Grégoire, Tripp,...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Retaliatory Behavior (Complaining for Publicity) (RB)
A psychometric overview of the Retaliatory Behavior (Complaining for Publicity) (RB) scale developed by Yany...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Retaliatory Behavior (Avoidance) (RB)
A psychometric review of the Retaliatory Behavior (Avoidance) (RB) scale developed by Grégoire, Tripp, and...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Product Failure Severity (PFS)
A comprehensive academic guide to the Product Failure Severity (PFS) scale developed by Yany Grégoire...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Product Failure Attribution (PFA)
A comprehensive psychometric guide to the Product Failure Attribution (PFA) scale developed by Dong, Evans,...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Justice (Interactional) (JUS)
A comprehensive psychometric review of the Interactional Justice (JUS) Scale by Grégoire and Fisher (2008),...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Customer Rage (Verbal Expressions) (CR)
A comprehensive psychometric review of the Customer Rage (Verbal Expressions) (CR) scale, a five-item measure...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Customer Rage (Revenge Behaviors) (CR)
A comprehensive academic guide to the Customer Rage (Revenge Behaviors) Scale (McColl-Kennedy et al., 2009),...
September 17, 2026
•
Dr. Mohammed Looti