Scales
Dehumanization of the Employee
A comprehensive psychometric overview of the Dehumanization of the Employee scale (Sun et al., 2023),...
# Service Encounters
8 results
Scales
Salesperson’s Attention to the Customer
A comprehensive academic guide to the Salesperson’s Attention to the Customer scale, reviewing its psychometric...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Emotional Contagion Susceptibility (ECS)
A comprehensive academic guide to the 8-item Emotional Contagion Susceptibility (ECS) scale by Du, Fan,...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Affective Response (Negative) (ARN)
A psychometric review of the Affective Response (Negative) (ARN) scale, an 8-item state measure developed...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Individuality of the Employee (IOTE)
A comprehensive psychometric guide to the Individuality of the Employee (IOTE) scale developed by Daniel...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Customer Rage (Physical Expressions) (CR)
The Customer Rage (Physical Expressions) (CR) scale is a 5-item psychometric instrument evaluating physical aggression,...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Communication Openness (Service Provider/Customer)
Comprehensive academic overview of the Communication Openness (Service Provider/Customer) scale developed by Auh et al....
September 17, 2026
•
Dr. Mohammed Looti
Scales
Service Employee Task Competence (SETC)
The Service Employee Task Competence (SETC) scale is a psychometric tool designed to evaluate customer...
September 16, 2026
•
Dr. Mohammed Looti