Scales
Company Cost-Cutting Effects on Customers
The Company Cost-Cutting Effects on Customers scale (Castelo et al., 2023) is a 3-item psychometric...
# customer service
5 results
Scales
Attitude Toward Offshore Services (Communication Problem) (OSCP)
The Attitude Toward Offshore Services (Communication Problem) (OSCP) scale is a 4-item psychometric measure from...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Grocery Store Customer Service Satisfaction
A psychometric review and detailed reference guide for the Grocery Store Customer Service Satisfaction (GCSS)...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Website Customer Service Responsiveness (WCSR)
A comprehensive psychometric guide to the Website Customer Service Responsiveness (WCSR) scale, developed by Mary...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Customer Service Importance Scale
The Customer Service Importance Scale (SVCIMPORT) is a 3-item psychometric instrument developed by Johannes Habel...
September 12, 2026
•
Dr. Mohammed Looti