Scales
Customer Experience Scale
A psychometric review of the Customer Experience Scale (CE Scale) developed by Verma and Kaur...
# Customer Experience
18 results
Scales
Synchronous Technology-Mediated Service Experience Scale (STMSE)
The Synchronous Technology-Mediated Service Experience Scale (STMSE) is a validated psychometric instrument measuring consumer experience...
September 24, 2026
•
Dr. Mohammed Looti
Scales
Customers’ Experienced Product Quality (CEPQ)
The Customers' Experienced Product Quality (CEPQ) scale is a 24-item psychometric instrument evaluating product quality...
September 24, 2026
•
Dr. Mohammed Looti
Scales
Customer Experience Quality (Affective)
The Customer Experience Quality (Affective) scale is a 3-item psychometric measure developed by Liu-Thompkins, Okazaki,...
September 24, 2026
•
Dr. Mohammed Looti
Scales
Retail Experience Distinctiveness
A comprehensive psychometric guide to the Retail Experience Distinctiveness scale developed by Henkel and Toporowski...
September 24, 2026
•
Dr. Mohammed Looti
Scales
Cross-Channel Review Confidence
A comprehensive psychometric guide to the Cross-Channel Review Confidence scale developed by Rahman et al....
September 24, 2026
•
Dr. Mohammed Looti
Scales
Attitude Toward Shopping Websites (Information Benefits) Scale (ATSW-I)
A comprehensive psychometric guide to the Attitude Toward Shopping Websites (Information Benefits) Scale (ATSW-I), developed...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Consumer Livestreaming Experience Scale (CLX)
The Consumer Livestreaming Experience Scale (CLX) is a 33-item, third-order measurement tool assessing emotional, cognitive,...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Individuality of the Employee (IOTE)
A comprehensive psychometric guide to the Individuality of the Employee (IOTE) scale developed by Daniel...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Customer Journey Effectiveness (CJE)
The Customer Journey Effectiveness (CJE) scale is a 4-item psychometric measure developed by Kuehn, Jozic,...
September 12, 2026
•
Dr. Mohammed Looti
Scales
Customer Journey: Touchpoint Context Sensitivity (CJD-CS)
The Customer Journey: Touchpoint Context Sensitivity (CJD-CS) scale is a 4-item psychometric instrument developed by...
September 12, 2026
•
Dr. Mohammed Looti
Scales
Customer Journey: Touchpoint Consistency (CJD-CON)
Comprehensive academic profile and psychometric evaluation of the Customer Journey: Touchpoint Consistency (CJD-CON) scale developed...
September 12, 2026
•
Dr. Mohammed Looti