Scales
Service Agent Performance Satisfaction (SAPS)
A comprehensive academic analysis of the Service Agent Performance Satisfaction (SAPS) scale, measuring customer evaluations...
Organizational Psychology
613 results
Scales
Salesperson Customer Orientation (SCO)
A psychometric review and scale manual for the five-item Salesperson Customer Orientation (SCO) scale adapted...
September 12, 2026
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Dr. Mohammed Looti
Scales
Salesperson Relational Benefits (SRB)
A comprehensive psychometric guide to the Salesperson Relational Benefits (SRB) scale, detailing its theoretical foundations...
September 12, 2026
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Dr. Mohammed Looti
Scales
Perceived Employee Morality (PEM)
A comprehensive psychometric guide to the Perceived Employee Morality (PEM) scale, assessing observer evaluations of...
September 12, 2026
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Dr. Mohammed Looti
Scales
Cognitive Customer-Company Identification (CCCI)
A comprehensive psychometric evaluation and academic review of the Cognitive Customer-Company Identification (CCCI) scale developed...
September 12, 2026
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Dr. Mohammed Looti
Scales
Perceived Human Capital (PHC)
Comprehensive academic overview of the Perceived Human Capital (PHC) scale developed by Bellezza, Paharia, and...
September 12, 2026
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Dr. Mohammed Looti
Scales
Perceived Policy Fairness
The Perceived Policy Fairness (PPF) scale is a 4-item semantic differential instrument developed to assess...
September 12, 2026
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Dr. Mohammed Looti
Scales
Retail Employee Unfriendliness (REU)
A comprehensive academic psychometric profile of the Retail Employee Unfriendliness (REU) scale developed by Albrecht...
September 12, 2026
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Dr. Mohammed Looti
Theories
Workplace Engagement Utrecht Work Engagement Model – Wilmar Schaufeli & Arnold Bakker
A comprehensive academic analysis of the Utrecht Work Engagement Model by Wilmar Schaufeli and Arnold...
September 12, 2026
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Dr. Mohammed Looti
Theories
Vitamin Model of Mental Health and Work – Peter Warr
A comprehensive academic analysis of Peter Warr's Vitamin Model of mental health and work, exploring...
September 12, 2026
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Dr. Mohammed Looti
Theories
Three-Needs Theory (Achievement, Power, Affiliation) – David McClelland
A comprehensive academic analysis of David McClelland's Three-Needs Theory, examining the mechanics of achievement, power,...
September 12, 2026
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Dr. Mohammed Looti
Theories
Team Psychological Safety Model – Amy Edmondson
A comprehensive academic examination of Amy Edmondson's team psychological safety model, exploring its theoretical roots,...
September 12, 2026
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Dr. Mohammed Looti