Scales

Product Perishability

An in-depth academic examination of the Product Perishability scale developed by Alavi et al. (2020),...

September 23, 2026 • Dr. Mohammed Looti
Scales

Product Intangibility

A comprehensive psychometric review of the Product Intangibility scale, examining its theoretical foundations in services...

September 23, 2026 • Dr. Mohammed Looti
Scales

Customer Attachment Comfort Scale

The Customer Attachment Comfort Scale (CATCOM) is a 4-item psychometric measure adapted from adult attachment...

September 23, 2026 • Dr. Mohammed Looti
Scales

Patient Physician Compliance (PPC)

The Patient Physician Compliance (PPC) scale is an empirically validated 5-item instrument developed by Angela...

September 16, 2026 • Dr. Mohammed Looti
Scales

Retail Employee Competence (REC)

An in-depth psychometric review of the Retail Employee Competence (REC) scale developed by Sirdeshmukh, Singh,...

September 16, 2026 • Dr. Mohammed Looti
Scales

Retail Employee Unfriendliness (REU)

A comprehensive academic psychometric profile of the Retail Employee Unfriendliness (REU) scale developed by Albrecht...

September 12, 2026 • Dr. Mohammed Looti
Scales

Employee Rapport Scale

Comprehensive academic overview of the Employee Rapport Scale (ERS) developed by Giebelhausen et al. (2014),...

September 12, 2026 • Dr. Mohammed Looti
Scales

Service Convenience Scale (SERVCON)

A comprehensive guide to the Service Convenience Scale (SERVCON) developed by Seiders, Voss, Grewal, and...

September 11, 2026 • Dr. Mohammed Looti