Scales
Personal Customer Orientation Scale (PeKS)
Comprehensive academic profile of the Personal Customer Orientation Scale (PeKS), an 8-item psychometric instrument developed...
# frontline employees
21 results
Scales
Corporate Social Responsibility and Frontline Service Employee Job Performance–Model Inventory
A psychometric overview of the Corporate Social Responsibility and Frontline Service Employee Job Performance--Model Inventory,...
September 27, 2026
•
Dr. Mohammed Looti
Scales
Determinants of Customer-Focused Voice and Related Performance Outcomes–Model Inventory
The Determinants of Customer-Focused Voice and Related Performance Outcomes--Model Inventory (Gazzoli et al., 2023) is...
September 27, 2026
•
Dr. Mohammed Looti
Scales
Trust in the Personnel
A psychometric review of the Trust in the Personnel scale (Grosso et al., 2020), examining...
September 24, 2026
•
Dr. Mohammed Looti
Scales
Service Quality of the Employees
A psychometric review of the Service Quality of the Employees scale (Herhausen et al., 2020),...
September 24, 2026
•
Dr. Mohammed Looti
Scales
Service Quality (Expected Outcome)
A comprehensive psychometric guide to the Service Quality (Expected Outcome) scale developed by Leung, Kim,...
September 24, 2026
•
Dr. Mohammed Looti
Scales
Relationship Norm Orientation (Communal vs. Exchange)
Comprehensive academic review and psychometric analysis of the Relationship Norm Orientation (Communal vs. Exchange) scale...
September 23, 2026
•
Dr. Mohammed Looti
Scales
Shift Climate Scale
The Shift Climate Scale (SHIFTCLIM) is a psychometric instrument designed to capture frontline employees' real-time...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Personnel Contact Quality (PCQ)
Explore the Personnel Contact Quality (PCQ) scale developed by Mentzer, Flint, and Hult (2001). Review...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Customer Aggression Scale
The Customer Aggression Scale (CAS), developed by Gary Mortimer, Sitong Wang, and Maria Luiza Osorio...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Rapport with Employee (RWE)
The Rapport with Employee (RWE) scale, formulated by Dwayne D. Gremler and Kevin P. Gwinner...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Loyalty to Employee vs. Company (LTEV)
Comprehensive academic overview of the Loyalty to Employee vs. Company (LTEV) scale developed by Melnyk,...
September 17, 2026
•
Dr. Mohammed Looti