Scales

HOLSERV Scale

The HOLSERV Scale is a hospitality-specific service quality instrument developed by Mei, Dean, and White...

September 6, 2026 • Dr. Mohammed Looti
Scales

SERVPERF

A comprehensive psychometric review of the SERVPERF scale developed by Cronin and Taylor (1992), detailing...

September 6, 2026 • Dr. Mohammed Looti
Scales

Food Quality Scale (FQS)

A psychometric review of the Food Quality Scale (FQS) developed by Namkung and Jang (2007),...

September 6, 2026 • Dr. Mohammed Looti
Scales

DINESERV Scale (DINESERV)

The DINESERV Scale is a 29-item multidimensional psychometric instrument developed by Stevens, Knutson, and Patton...

September 6, 2026 • Dr. Mohammed Looti
Scales

LODGSERV Scale

The LODGSERV scale is an industry-specific psychometric instrument designed to evaluate perceived service quality and...

September 6, 2026 • Dr. Mohammed Looti
Scales

Retail Service Quality Scale (RSQS)

The Retail Service Quality Scale (RSQS), developed by Pratibha A. Dabholkar, Dayle I. Thorpe, and...

September 6, 2026 • Dr. Mohammed Looti
Scales

Customer Delight Scale (CDS-Delight)

The Customer Delight Scale (CDS-Delight) measures customer delight—a high-arousal, intensely positive affective state comprising Joy,...

September 6, 2026 • Dr. Mohammed Looti
Scales

Net Promoter Score (NPS)

A comprehensive academic analysis of the Net Promoter Score (NPS), detailing its theoretical origins, psychometric...

September 5, 2026 • Dr. Mohammed Looti
Scales

Customer Satisfaction Scale (CSAT)

A comprehensive academic analysis of the 6-item Customer Satisfaction Scale (CSAT), covering its theoretical foundation...

September 5, 2026 • Dr. Mohammed Looti