Scales

In-Shopping Preference

A comprehensive academic guide to the In-Shopping Preference (ISP) scale developed by Blakney and Sekely...

September 17, 2026 • Dr. Mohammed Looti
Scales

Normative Company Commitment (NORMCC)

The Normative Company Commitment (NORMCC) scale, developed by Bansal, Irving, and Taylor (2004), is a...

September 16, 2026 • Dr. Mohammed Looti
Scales

Customer Gratitude Scale (CGS-Rel)

The Customer Gratitude Scale (CGS-Rel), established by Palmatier et al. (2009), is a psychometric instrument...

September 7, 2026 • Dr. Mohammed Looti