Scales
Reluctance to Criticize Companies
A comprehensive psychometric guide to the Reluctance to Criticize Companies (RCC) scale developed by Hydock,...
# Consumer Complaint Behavior
5 results
Scales
Attitude Toward Complaining (Personal Norms) (ATC)
A comprehensive psychometric review of the Attitude Toward Complaining (Personal Norms) (ATC) scale formulated by...
September 17, 2026
•
Dr. Mohammed Looti
Scales
Third-Party Complaint Intentions (TPCI)
A psychometric review of the Third-Party Complaint Intentions (TPCI) scale by Jagdip Singh (1988), detailing...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Service Complaint Behaviour (SCBEH)
A comprehensive academic review of the Service Complaint Behaviour (SCBEH) scale developed by Bougie, Pieters,...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Consumer Assertiveness and Aggressiveness Scale (CAAS)
A comprehensive psychometric appraisal of the Consumer Assertiveness and Aggressiveness Scale (CAAS) developed by Marsha...
September 11, 2026
•
Dr. Mohammed Looti