Scales
Supportiveness of Internal Environment for Complaint Handling (SIECH)
A comprehensive psychometric guide to the Supportiveness of Internal Environment for Complaint Handling (SIECH) scale...
# Complaint Handling
5 results
Scales
Quality of Outcome Guidelines for Complaint Handling (QOGCH)
The Quality of Outcome Guidelines for Complaint Handling (QOGCH) is an empirical psychometric scale developed...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Quality of Process Guidelines for Complaint Handling
A comprehensive academic analysis of the Quality of Process Guidelines for Complaint Handling (QPGCH) scale...
September 18, 2026
•
Dr. Mohammed Looti
Scales
Problem Resolution Satisfaction (PRS)
A comprehensive academic guide to the Problem Resolution Satisfaction (PRS) scale developed by Maxham and...
September 16, 2026
•
Dr. Mohammed Looti
Scales
Post-Complaint Company Satisfaction (PCCS)
The Post-Complaint Company Satisfaction (PCCS) scale is a 3-item psychometric instrument developed by Homburg and...
September 16, 2026
•
Dr. Mohammed Looti