Scales

Customer Adaptiveness Scale

The Customer Adaptiveness Scale (CA), developed by Panagopoulos, Rapp, and Ogilvie (2017), is a 5-item...

September 18, 2026 • Dr. Mohammed Looti
Scales

Service Employee Social Competence (SESC)

The Service Employee Social Competence (SESC) scale measures the interpersonal performance, emotional connection, extra-role effort,...

September 16, 2026 • Dr. Mohammed Looti
Scales

Salesperson Relational Benefits (SRB)

A comprehensive psychometric guide to the Salesperson Relational Benefits (SRB) scale, detailing its theoretical foundations...

September 12, 2026 • Dr. Mohammed Looti