Scales
Ordering Procedures (ORP)
The Ordering Procedures (ORP) scale is a 2-item psychometric instrument developed by Mentzer, Flint, and...
Service Quality Measurement
4 results
Scales
Hierarchical Service Quality Scale
The Hierarchical Service Quality Scale (HSQS), developed by Brady and Cronin (2001), is a landmark...
September 18, 2026
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Dr. Mohammed Looti
Scales
Reliability (REL)
A comprehensive psychometric analysis of Pratibha A. Dabholkar's (1996) Reliability (REL) scale, a three-item instrument...
September 17, 2026
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Dr. Mohammed Looti
Scales
Website Service Quality (Multidimensional) (WSQM)
A comprehensive psychometric analysis of the Website Service Quality (Multidimensional) (WSQM) instrument developed by Harris...
September 16, 2026
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Dr. Mohammed Looti