Scales
Delay Severity (DLSV)
A comprehensive academic guide to the Delay Severity (DLSV) scale, a 3-item semantic differential measure...
Service Management
7 results
Scales
Attitude Toward Offshore Services (Communication Problem) (OSCP)
The Attitude Toward Offshore Services (Communication Problem) (OSCP) scale is a 4-item psychometric measure from...
September 18, 2026
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Dr. Mohammed Looti
Scales
Service Rep Extra-Role Behaviour (SEREXTR)
The Service Rep Extra-Role Behaviour (SEREXTR) scale is a 5-item psychometric instrument developed by Maxham...
September 16, 2026
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Dr. Mohammed Looti
Scales
E-Retailer Customer Service Quality (ERCSQ)
Comprehensive academic overview of the E-Retailer Customer Service Quality (ERCSQ) scale developed by Markus Blut...
September 12, 2026
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Dr. Mohammed Looti
Scales
Perceived Experience Disconfirmation Scale (EXPDISC)
A comprehensive academic psychometric evaluation of the Perceived Experience Disconfirmation Scale (EXPDISC) developed by Allen,...
September 12, 2026
•
Dr. Mohammed Looti
Scales
Customer Experience Quality Scale (EXQ)
An exhaustive psychometric profile and academic review of the Customer Experience Quality Scale (EXQ) developed...
September 6, 2026
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Dr. Mohammed Looti
Theories
Expectancy Disconfirmation Theory – Richard L. Oliver
A comprehensive academic analysis of Richard L. Oliver's Expectancy Disconfirmation Theory, detailing customer satisfaction, cognition,...
September 6, 2026
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Dr. Mohammed Looti