Scales
Mental Toughness Questionnaire (MTQ48)
The Mental Toughness Questionnaire (MTQ48) is an established 48-item psychometric tool designed by Peter Clough,...
Organizational Psychology
613 results
Scales
Customer Delight Scale (CDS-Delight)
The Customer Delight Scale (CDS-Delight) measures customer delight—a high-arousal, intensely positive affective state comprising Joy,...
September 6, 2026
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Dr. Mohammed Looti
Scales
Customer Effort Score (CES-Dixon)
A comprehensive academic analysis of the Customer Effort Score (CES-Dixon), examining its psychometric validity, theoretical...
September 5, 2026
•
Dr. Mohammed Looti
Scales
Brand Forgiveness Scale (BFS)
The Brand Forgiveness Scale (BFS) is a validated psychometric instrument measuring consumer willingness to pardon...
September 5, 2026
•
Dr. Mohammed Looti
Scales
Service Recovery Satisfaction Scale (SRSS)
A comprehensive psychometric review of the Service Recovery Satisfaction Scale (SRSS) developed by Smith, Bolton,...
September 5, 2026
•
Dr. Mohammed Looti
Scales
Technology Acceptance Model Scales (TAM)
A comprehensive academic analysis of the Technology Acceptance Model Scales (TAM) developed by Fred D....
September 5, 2026
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Dr. Mohammed Looti
Scales
Negative Acts Questionnaire – Revised (NAQ-R)
The Negative Acts Questionnaire – Revised (NAQ-R) is the premier behavioral measurement instrument used internationally...
September 5, 2026
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Dr. Mohammed Looti
Scales
Maslach Burnout Inventory – General Survey (MBI-GS)
A comprehensive academic and psychometric analysis of the Maslach Burnout Inventory – General Survey (MBI-GS),...
September 5, 2026
•
Dr. Mohammed Looti
Scales
Psychological Contract of Safety Scale
The Psychological Contract of Safety Scale (PCSS), developed by Dr. Arlene Walker, is a 38-item...
September 5, 2026
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Dr. Mohammed Looti
Scales
Utrecht Work Engagement Scale (UWES-9)
A comprehensive academic analysis of the Utrecht Work Engagement Scale (UWES-9), reviewing its theoretical basis,...
September 5, 2026
•
Dr. Mohammed Looti
Scales
Psychological Capital Questionnaire (PCQ-24)
A comprehensive psychometric guide to the Psychological Capital Questionnaire (PCQ-24), evaluating its HERO dimensions, theoretical...
September 5, 2026
•
Dr. Mohammed Looti
Scales
Core Self-Evaluations Scale (CSES-Core)
The Core Self-Evaluations Scale (CSES-Core) is a 12-item psychometric instrument developed by Judge, Erez, Bono,...
September 5, 2026
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Dr. Mohammed Looti