Scales
Satisfaction (Post-recovery)
The Satisfaction (Post-recovery) scale is a 3-item psychometric tool developed by You et al. (2020)...
Customer Satisfaction
4 results
Scales
General Service Provider Satisfaction (GSPS)
Comprehensive academic overview of the General Service Provider Satisfaction (GSPS) scale developed by Burnham, Frels,...
September 16, 2026
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Dr. Mohammed Looti
Scales
Business Choice Satisfaction Scale (BIZCHOSAT)
A comprehensive psychometric guide to the Business Choice Satisfaction Scale (BIZCHOSAT), developed by Allen, Brady,...
September 12, 2026
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Dr. Mohammed Looti
Scales
HOLSERV Scale
The HOLSERV Scale is a hospitality-specific service quality instrument developed by Mei, Dean, and White...
September 6, 2026
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Dr. Mohammed Looti